We are looking for an exceptional Senior Account Manager to join our growing team. If you enjoy directing the management & delivery of multiple global accounts across a wide variety of medical communication & digital solutions then we have a great opportunity for you. In this position, you will work with an extremely high calibre of colleagues in an innovative environment, delivering first class solutions to our global Pharmaceutical clients.
We have always had a flexible approach to working, as we know how important work life balance is. We are happy to consider home working, flexible hours and part time arrangements. We are very well placed to support our teams, working from home, with a robust IT set up and an inclusive working environment, our people can be based anywhere in the UK. Come join our teams of medical, marketing, creative, and digital experts as we continue to catalyse the science, meaningfully engage with our audiences, and strategically partner with some of the most exciting companies.
The Role:
As a Senior Account Manager you will be responsible for the wellbeing of entire client accounts or large sections of a major client account. This involves managing a large portfolio of projects and ensuring that they are delivered on schedule, within budget and to specification. Senior Account Manager’s ensure that a complete brief is obtained for all projects and ensure that project details are communicated to all stakeholders (internal teams, external vendors, etc). You will drive the day-to-day project management of all assigned live projects and are the first port of call for queries during a project’s life-cycle. You will contribute to internal strategic planning meetings, have excellent time management and financial management skills, and add value to the overall development of the account team and client relationships. Senior Account Manager liaise with the business development team to assist with new proposals and support pitches as required.
Project delivery
- Facilitation of the delivery of high-quality projects on time and within budget:
- Ensuring quality control and compliant communication
- Conducting overall management of programme and project completion, including regular team meetings, ensuring all projects are briefed fully and delivered to brief, time and quality expectations
- Ensuring organization of, and attending, weekly account team meetings
- Coordinates medical writing, medical project management, editorial, digital and creative, production, administration, strategy and new business within the context of the allocated projects and programmes
Strategic input
- Genuine understanding of the companies and services; can discuss these at a top-line level with client
- Participates in and contributes to select business planning sessions
- Understands and is able to internally discuss client strategy and/or objectives
- Exhibits knowledge of the global healthcare market, relevant therapy areas, medical communication programmes including publications, congresses and events, medical education, market access and digital programmes
Customer engagement
- Begins to partner with clients more independently, nurturing relationships for long-term mutual benefit, as well as protecting and enhancing the group’s reputation
- Accurately completes client contact reports with minimal supervision/revision
- Executes projects autonomously, has proven knowledge of internal process, capably and directly manages projects working with interdepartmental teams
- Proactive management of client business through establishing and maintaining professional and productive client relationships
Team engagement
- Manages resources for all projects in close collaboration with the AD, SD, DCS and other departments as appropriate:
- Mentoring allocated account team members to ensure a consistently high level of project and account management
- Motivating each member of the team to succeed and ensuring that they understand their role within the team
- Communicating and implementing all relevant SOPs
Management and Organization
- Works closely with CFD for accurate picture and preservation of account financials
- Correctly uses existing financial tools, e.g. Financial Dashboard, to keep team abreast of key financial data trackers.
- Develops client budgets, scope of work and estimates with minimal revision needed
- May oversee the work of, and provide direction to, junior client services colleagues; delegates projects to provide experience and knowledge transfer
- Leads on interdepartmental relationship issues; identifies and solves problems, gives and receives constructive criticism in a positive way, and immediately and helpfully addresses conflicts with peers
- Addresses training and development needs of the account team through mentoring, in-house training and the provision of external training
- Contributes directly towards quality assurance through participation in the medical and marketing review of projects
- Implements new services and tools to meet or anticipate evolving client and business needs
Business Development
- Manages client account potential to meet and exceed annual forecast, working closely with senior client service colleagues and the business development team as required
- Builds organic business opportunities with existing clients through intelligence gathering and proposal development
- Works with account teams and business development colleagues to identify new business opportunities
- Assists in preparation of new business pitch/presentation, including research, scheduling and other internal needs
- Assigns appropriate personnel within team to assist with new business pitches
Skills and Experience:
- Bachelor’s (BA) degree, preferably in business, marketing, communications, life sciences.
- Relevant account management experience in a medical communications agency
- Up-to-date knowledge of the pharmaceutical industry, markets, regulations and trends
- Ability to think strategically and provide innovative solutions for the pharmaceutical industry
- Experience with running global projects for the pharmaceutical industry and ability to demonstrate knowledge within emerging markets
- Confident and comfortable interacting with clients and medical experts
- Ability to recognize and anticipate problems, providing potential solutions where necessary
- Excellent, clear communicator
- Excellent organizational skills
- Strong negotiation skills
- Team player
- Calm under pressure, with the ability to work under pressure and to deadlines
- Professional appearance and demeanour
All applicants will be considered without regard to race, colour, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.